Frequently Asked Questions

Depending on your expectations and budget, some of the services are included; others, called 'A la carte services', are at an extra charge.

To learn more about the provided services, refer to the page 'Services'.

Depending on the length of stay, some services are included, others not : these are called 'A la carte services'.

For stays less than 6 nights is included in the rental price : bath linen (1 hand towel and 1 bath towel per person and per stay), bedlinen (beds not made), house linen (1 tea towel and 1 bathmat per rental, on demand at reception desk), end-of-stay cleaning (except kitchen area and dishes, removing trash) and free in-room WiFi.
One cleaning kit is offered per stay (little quantities of the following : dishwasher detergent, scouring cream, detergent, double faced sponge).

For stays more than 7 nights, these services are included in the rental price : bedlinen, house linen (1 tea towel and 1 bathmat per rental, on demand at reception desk), end-of-stay cleaning (except kitchen area and dishes, removing trash) and free in-room WiFi. One cleaning kit is offered per stay (little quantities of the following : dishwasher detergent, scouring cream, detergent, double faced sponge).
For more space in your suitcase, please note that towels are available, at an extra cost of 10€ per kit (1 hand towel and 1 bath towel per kit).

For stays more than 14 nights, a mid-stay change of bed linen is offered.

The cleaning of your accommodation will be done before arrival.
Extra cleaning is available upon demand (extra charge will apply).
End of stay cleaning will be done by our housekeeping staff.
You will be asked before your departure inventory to leave your accommodation in good order: the kitchen corner cleaned, crockery washed and put away, and household waste thrown in the appropriate bins at the entrance of the residence. To learn more about it, see our terms of sale.

Well behaved pets are welcome including a fee per pet. Pets are accepted subject to conditions such as a maximum of one pet per accommodation. To learn more about it, see our terms of sale.

Different payment methods are accepted to book your stay: credit cards (Visa, Mastercard or American Express), holiday vouchers or bank transfer. You will find the bank details by clicking the link named « Terms and Conditions » at the bottom of each page of the present website.

Rates are per night and per accommdation. City tax is to be payable on site. We provide different rates.
During the booking process, booking conditions will be mentionned in the booking process depending on the choosen rate (Weekly rate, Short stay rate or promotional rates...) 
You can also find our booking conditions by clicking on the link named « Terms and Conditions » at the bottom of each page of the present website. 

The website is totally secure using SSL technology to encrypt personal information during booking process. All information is protected and encrypted.
For more information, please click here, and then click on the button« Secured transaction» on the right side of the screen.
We advise you, before entering bank data, to always check if the website's page, on which you are going to make an online-payment, starts with 'https://' and not with 'http://' like the other pages of the website.

You did not find the answer to your questions here? Please do not hesitate to send us your questions! Email us, with the subject of your request to reservation@residencealbarossa.com or inquire about it by filling out the form here.